Your questions answered

Have questions about More Than Rubies Post? You'll find answers to our most frequently asked questions here, covering everything from what's inside your letter to how your subscription works. We're here to help make your experience beautiful and clear.

Frequently asked questions

We believe in transparent and helpful communication. This section is designed to address common inquiries, ensuring you have all the information you need about our unique snail mail club. Our commitment to quality and integrity shines through in every detail, reflecting our Christian values.

What is included in each letter?
Each letter from More Than Rubies Post is lovingly crafted to bring joy and spiritual encouragement. While the contents vary, you can typically expect a beautifully designed letter, a Bible verse or scripture art, and often a small, thoughtful token or devotional insight. Every piece is curated to inspire and uplift, reflecting the essence of Proverbs 31:10.

When will my first letter arrive?
Your first letter is typically mailed within 7-10 business days of your subscription signup. After that, letters are sent out monthly on a consistent schedule. We aim to bring timely encouragement right to your mailbox, so keep an eye out for a special delivery from More Than Rubies Post!

Do you take suggestions for the ministries that will receive 10% of each sale?

Yes, absolutely! We are passionate about supporting ministries that align with our Christian values. We welcome your suggestions for organizations doing impactful work. Please feel free to send your recommendations to admin@morethanrubiespost.com with "Ministry Suggestion" in the subject line. We prayerfully consider all suggestions as part of our "Mission Minded" initiative.

How can I cancel my subscription?

We're sad to see you go, but you can cancel your subscription at any time through your account portal on our website. Simply log in, navigate to "My Subscriptions," and follow the prompts to cancel. If you have any trouble, please reach out to us at admin@morethanrubiespost.com for assistance. Please note that cancellations processed after a letter has been prepared for shipment will take effect the following month.

What should I do if I did not receive my letter?

We apologize if your letter hasn't arrived! Sometimes postal delays occur. Please wait a few extra days beyond the typical delivery window. If your letter still hasn't arrived, please contact us at admin@morethanrubiespost.com. We will investigate the issue and ensure you receive your special delivery as soon as possible.

How can I send a gift letter?
Sending a gift letter is a wonderful way to bless someone! You can select our "Gift a Subscription" option on our website. Choose a monthly, quarterly, or annual plan, and provide the recipient's shipping details during checkout. You can also include a personalized message. It's a perfect way to share encouragement and faith with friends and family.

Have more questions?

If you couldn't find the answer you were looking for, please don't hesitate to reach out to us. We are here to help and ensure your experience with More Than Rubies Post is as wonderful as the treasures we send. We're glad you're here to be a part of our story.